Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original sealed packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@longleofficial.com. Please note that returns will need to be sent to the following address: Stratumsedijk 23-31, 5611NA, Eindhoven, The Netherlands.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@longleofficial.com.

Damages and issues Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, with a clear photo of the issue, so that we can evaluate the issue and make it right.

Returns & exchanges 

You're welcome to open the outer packaging and the nail box to check the fit and design — this alone does not affect your eligibility for a return or refund.

To be eligible for a full refund or exchange:

• The nails must be undamaged and unused (no glue, adhesive tabs, or any application method applied)
• The application kit (the small sealed bag containing glue, sticky tabs, alcohol wipe, and cuticle pusher) must remain sealed and unopened
• The outer nail box should not be damaged

Once the application kit's seal is broken, we're unable to accept the return, as the set can no longer be resold as new.

We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get the size or design you want is to return your unopened item for a refund, then place a new order separately.

European Union 14 day cooling off period If your order is shipped within the European Union, you have the right to cancel your order within 14 days, for any reason, without justification. Your item must be returned in the condition described above — nails unused, application kit seal intact. You'll also need your receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@longleofficial.com.